Privacy Policy

Last updated: March 2026

At Floralace, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or place an order with us.

Information We Collect

When you visit our website or make a purchase we may collect the following information:

Name and contact details including email address and phone number Shipping and billing address Payment information processed securely through our payment provider Order history and purchase details Device and browsing information including IP address, browser type and pages visited Any information you voluntarily provide when contacting us

How We Use Your Information

We use your information to:

Process and fulfill your orders Send order confirmations and shipping updates Respond to your questions and customer service requests Improve our website and shopping experience Send promotional emails and offers if you have opted in Comply with legal obligations

Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our website and fulfilling orders, such as shipping carriers and payment processors. These parties are required to keep your information confidential.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our website. You can choose to disable cookies in your browser settings however this may affect your shopping experience.

Data Security

We take the security of your personal information seriously. All transactions on our website are encrypted and processed securely. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or misuse.

Your Rights

You have the right to:

Access the personal information we hold about you Request correction of any inaccurate information Request deletion of your personal information Opt out of marketing communications at any time Lodge a complaint with your local data protection authority

To exercise any of these rights please contact us at support@floralace.com

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations and resolve any disputes.

Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from anyone under 18 years of age.

Changes To This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy please contact us at support@floralace.com 🌸