Shipping information
Shipping Information
Last updated: March 2026
At Floralace we work hard to get your order to you as quickly and safely as possible. Here is everything you need to know about our shipping process.
Processing Time
All orders are processed within 1 to 3 business days. Orders placed on weekends or public holidays will be processed the next available business day. You will receive an email confirmation once your order has been dispatched.
Shipping Rates
Standard Shipping — $4.99 Free Shipping on all orders over $100
Delivery Times
| Destination | Estimated Delivery |
|---|---|
| United States | 7 to 14 business days |
| Europe | 7 to 14 business days |
| United Kingdom | 7 to 14 business days |
| Canada | 10 to 16 business days |
| Australia | 10 to 16 business days |
| Rest of World | 10 to 20 business days |
Please note these are estimated delivery times and may vary depending on your location and local customs processing.
Order Tracking
Once your order has been dispatched you will receive an email with your tracking number. You can use this to track your order at any time. Please allow 24 to 48 hours for tracking information to update after you receive your shipping confirmation.
Customs & Import Duties
International orders may be subject to customs fees or import duties depending on your country. These charges are the responsibility of the customer and are not included in our shipping rates. We recommend checking with your local customs office for more information before placing your order.
Shipping Delays
While we do our best to ensure timely delivery, occasional delays may occur due to:
High order volumes during peak seasons Customs processing times Weather or carrier disruptions
If your order is significantly delayed please contact us at support@floralace.com and we will do our best to assist you.
Lost or Stolen Packages
Floralace is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package has been lost in transit please contact us at support@floralace.com within 7 days of the expected delivery date and we will investigate the matter with the carrier.
Incorrect Address
Please ensure your shipping address is correct before placing your order. Floralace is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your address please contact us immediately at support@floralace.com
Contact Us
If you have any questions about your shipment please contact us at support@floralace.com 🌸