Refund Policy
Refund Policy
Last updated: March 2026
At Floralace we want you to love every purchase. If for any reason you are not completely satisfied we are here to help.
Returns
We accept returns within 30 days of delivery. To be eligible for a return your item must be:
Unworn and unwashed In its original condition with all tags attached Free from any stains, perfume or damage In its original packaging where possible
For hygiene reasons the following items are not eligible for return: Underwear and briefs Any item marked as final sale
How To Start A Return
To initiate a return please email us at support@floralace.com with the following information:
Your order number The item you wish to return The reason for your return
We will respond within 24 hours with return instructions. Please do not send items back without contacting us first.
Refunds
Once we receive and inspect your returned item we will notify you by email. If your return is approved your refund will be processed within 5 to 7 business days to your original payment method.
Please note that original shipping costs are non-refundable unless the item was received damaged or incorrect.
Late or Missing Refunds
If you have not received your refund after 7 business days please:
Check your bank account again Contact your credit card provider as processing times may vary Contact your bank as there may be a processing delay
If you have done all of the above and still have not received your refund please contact us at support@floralace.com
Damaged or Incorrect Items
If you receive a damaged or incorrect item please contact us immediately at support@floralace.com with your order number and a photo of the item. We will resolve the issue as quickly as possible by sending a replacement or issuing a full refund.
Exchanges
We do not offer direct exchanges. If you would like a different size or style please return your original item for a refund and place a new order.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. We recommend using a tracked shipping service as we cannot be held responsible for lost returns.
Contact Us
If you have any questions about our refund policy please contact us at support@floralace.com 🌸